WHAT ARE THE CONDITIONS OF RETURNS AND EXCHANGES ?
The following conditions must be respected:
- The items must be in perfect condition in their original packaging, without deterioration.
- The items must not have been worn, washed, or altered from their original form in any way.
- We reserve our right to refuse items that do not respect those conditions.
- Unfortunately, we are unable to accept returns or process exchanges with Earrings for hygiene reasons, unless the item was damaged or faulty on its arrival.
- Nothing affects your legal rights.
HOW TO PROCEED FOR A RETURN ?
- Drop us an email at info@ and someone from our team will assist you in the whole process.
WHAT AMOUNTS WILL BE REFUNDED ?
- Provided the piece arrives in its original condition and meets our terms and conditions, you will receive a full refund (by the method used to pay for the original transaction) for the returned item. For international customers, this shall exclude delivery costs. For any customers based in the UK and the EU, the refund shall include the cost of standard delivery (excluding any supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
- You must cover the cost of your return, which shall be at your risk. Please retain proof of delivery.
- Additionally, for any international deliveries, you are responsible for any customs or duties for importing goods, and such amounts will not be reimbursed.