The full bespoke process usually takes around 6-10 weeks from initial consultation to final delivery. If you have a specific deadline in mind, let us know—we’ll always do our best to accommodate.

Pricing depends on design complexity, materials, and stone choices. We work exclusively with lab-grown diamonds and gemstones, and 100% recycled precious metals.

Factors like carat size, choice of metal, and bespoke detailing all influence the final cost. We're happy to provide guidance based on your ideas and budget.

Simply fill out our enquiry form or email bespoke@matildejewellery.com. Whether you have a clear idea or need help shaping it, we’ll walk you through each step of the process.

We’re based in West London and offer in-person consultations either at our Head Office or other convenient locations around the city.

If you're based outside of London or the UK, we offer virtual consultations via Zoom and keep in close contact through email.

Yes—absolutely. We welcome bespoke commissions from clients around the world. Virtual consultations and regular communication ensure a smooth, collaborative experience wherever you're based.

Depending on the scope of the project, the MATILDE team is also available to travel for in-person meetings when necessary, ensuring a truly personalised experience from start to finish.

Once your design and stone selections are confirmed, we’ll provide a provisional delivery date.

Depending on the complexity of the piece, we may require a deposit before beginning the CAD (Computer-Aided Design) phase. This covers the time and resources involved in developing your bespoke design.

Full payment is required ahead of the production phase.

For in-person consultations, we’ll take your measurements during your visit.

For remote clients, we’re happy to send a ring-sizing kit and share helpful tips to measure your finger—or your partner’s—accurately at home.

Yes. We offer complimentary resizing within the first three months after delivery for bespoke engagement and wedding rings.

All our stones are lab-grown and sourced from certified, trusted suppliers.

For larger lab-grown diamonds, we provide an IGI Laboratory-Grown Report with a unique report number for your stone.

We work exclusively with lab-grown stones to avoid the environmental and ethical impact of mining. However, we understand the sentimental value of heirloom stones.

If you’d like to incorporate your own, we’d be happy to discuss it. Our gemologist will review the stone’s suitability before proceeding.

We craft all of our pieces using 100% recycled gold, staying true to our commitment to sustainability without compromising on quality. However, if you have a specific metal in mind—such as platinum or another precious material—we’re always happy to discuss options during the bespoke process.

Our bespoke team will keep you updated at every stage—with images, sketches, CAD renders, stone options, and progress updates. You’ll always feel connected to the process, from concept to completion.

We accept payment by bank transfer, secure payment link, or PayPal. Whatever works best for you—we’ll make it easy.

As each bespoke piece is custom-made, we’re unable to accept returns. However, we’re committed to ensuring your piece is crafted to your exact specifications and satisfaction.