The Bespoke Experience

At MATILDE, we invite you to co-create meaningful, timeless jewellery that’s uniquely yours. Whether you’re dreaming of a modern heirloom or marking a special moment, we guide you through every step of the bespoke journey — from the initial consultation to final delivery. We believe in collaboration, creativity, and craftsmanship. Throughout the process, our team keeps you fully involved, sharing updates, images, and design details as your piece comes to life.

Our Jewellery Creation Process

INSPIRATION & CONSULTATION
INSPIRATION & CONSULTATION
DESIGN & <br>SKETCHING
DESIGN &
SKETCHING
CAD RENDERING &<br> STONE SELECTION
CAD RENDERING &
STONE SELECTION
PRODUCTION & CRAFTING
PRODUCTION & CRAFTING
QUALITY ASSURANCE<br> & DELIVERY
QUALITY ASSURANCE
& DELIVERY
INSPIRATION & CONSULTATION

01

Inspiration & Consultation

Begin your journey by sharing your vision — whether it’s a rough idea, a reference image, or a cherished story. We’ll discuss design preferences, materials, and any specific details that matter to you. Get started by filling in our enquiry form or emailing us at bespoke@matildejewellery.com.

DESIGN & <br>SKETCHING

02

Design & Sketching

Our design team will bring your ideas to life through hand-drawn sketches. We’ll work closely with you to refine the concept, ensuring it aligns with your vision before moving to the next stage.

CAD RENDERING &<br> STONE SELECTION

03

CAD Rendering & Stone Selection

Once your design is confirmed, we’ll create a detailed 3D CAD rendering of your piece. During this stage, we’ll also help you select the perfect diamonds or gemstones to suit your design and preferences.

PRODUCTION & CRAFTING

04

Production & Crafting

Once the design is finalised, our expert artisans bring your piece to life using 100% recycled gold (or your chosen precious metal) and carefully selected lab-grown diamonds or gemstones from our trusted suppliers. Every detail is handcrafted with precision and care, reflecting the highest standards of craftsmanship.

QUALITY ASSURANCE<br> & DELIVERY

05

Quality Assurance & Delivery

Before leaving our hands, every piece undergoes thorough quality checks. Your jewellery is then beautifully packaged and delivered — ready to be worn, loved, and treasured for generations.

Enquiry Form

If you’re interested in creating a bespoke piece fill out the enquiry form below or email bespoke@matildejewellery.com and we will be in touch!

Bespoke Jewellery FAQ’s

The full bespoke process usually takes around 6-10 weeks from initial consultation to final delivery. If you have a specific deadline in mind, let us know—we’ll always do our best to accommodate.

Pricing depends on design complexity, materials, and stone choices. We work exclusively with lab-grown diamonds and gemstones, and 100% recycled precious metals.

Factors like carat size, choice of metal, and bespoke detailing all influence the final cost. We're happy to provide guidance based on your ideas and budget.

Simply fill out our enquiry form or email bespoke@matildejewellery.com. Whether you have a clear idea or need help shaping it, we’ll walk you through each step of the process.

We’re based in West London and offer in-person consultations either at our Head Office or other convenient locations around the city.

If you're based outside of London or the UK, we offer virtual consultations via Zoom and keep in close contact through email.

Yes—absolutely. We welcome bespoke commissions from clients around the world. Virtual consultations and regular communication ensure a smooth, collaborative experience wherever you're based.

Depending on the scope of the project, the MATILDE team is also available to travel for in-person meetings when necessary, ensuring a truly personalised experience from start to finish.

Once your design and stone selections are confirmed, we’ll provide a provisional delivery date.

Depending on the complexity of the piece, we may require a deposit before beginning the CAD (Computer-Aided Design) phase. This covers the time and resources involved in developing your bespoke design.

Full payment is required ahead of the production phase.

For in-person consultations, we’ll take your measurements during your visit.

For remote clients, we’re happy to send a ring-sizing kit and share helpful tips to measure your finger—or your partner’s—accurately at home.

Yes. We offer complimentary resizing within the first three months after delivery for bespoke engagement and wedding rings.

All our stones are lab-grown and sourced from certified, trusted suppliers.

For larger lab-grown diamonds, we provide an IGI Laboratory-Grown Report with a unique report number for your stone.

We work exclusively with lab-grown stones to avoid the environmental and ethical impact of mining. However, we understand the sentimental value of heirloom stones.

If you’d like to incorporate your own, we’d be happy to discuss it. Our gemologist will review the stone’s suitability before proceeding.

We craft all of our pieces using 100% recycled gold, staying true to our commitment to sustainability without compromising on quality. However, if you have a specific metal in mind—such as platinum or another precious material—we’re always happy to discuss options during the bespoke process.

Our bespoke team will keep you updated at every stage—with images, sketches, CAD renders, stone options, and progress updates. You’ll always feel connected to the process, from concept to completion.

We accept payment by bank transfer, secure payment link, or PayPal. Whatever works best for you—we’ll make it easy.

As each bespoke piece is custom-made, we’re unable to accept returns. However, we’re committed to ensuring your piece is crafted to your exact specifications and satisfaction.

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